Company
About us
- destinations
- 200+
- passengers a year
- 50,000+
- FlyDMC regional offices
- 4
- authorised agencies
- 62
Fly Express provides high-quality services to its customers through its overseas offices and dynamic human resources.
As Fly Express, we work tirelessly with our dynamic team to lead the innovations that shape modern life and to set the standards of a better travel experience. In addition to being the largest outbound tour operator in Türkiye, we are rapidly progressing towards our goal of becoming a major player globally.
Behind our success lies a customer-focused business approach centred on efficiency. As a result of this approach, Fly Express has become the leading brand in Türkiye in the M.I.C.E, group, individual travel, air ticket and cruise sectors in which it operates.
Our tour programmes are sold through our authorised sales agencies.
Our commitment to handling complaints
- To apply effective and efficient methods for receiving customer complaints,
- To encourage our staff to receive and resolve customer complaints,
- To bring customer complaints to a definitive resolution,
- To use customer complaints to improve both our staff and our products and services,
- To establish policies and written procedures for handling and resolving complaints and informing customers, and to ensure that all employees follow them,
- To provide the resources and training needed to handle customer complaints.